Postgraduate Programme
in Service Operations Management

Tailormade to prepare you for a career in a flourishing industry

Introducing our new Postgraduate Programme in Service Operations Management, tailormade for young graduates seeking to kickstart their career in the rewarding services sector.

With our Programme course, young graduates from any discipline will benefit from our industry accredited curriculum that has been put together by leading hospitality experts and academics, creating a programme that makes students highly employable, industry ready, and future-proof.

This programme is perfect for graduates from any degree courses looking for a an exciting career in the services sector. Set over 11 months, graduates will be taught the business, managerial and operational basics to begin rewarding careers in various verticals of the services sector with some of India’s leading.

During the course, graduates will have access to a range of leading Indian and global employers in the services sector thanks to our unmatched industry connect. Upon completion, graduates will hold a professional profile and industry understanding to ensure a rewarding and fruitful career trajectory with clear, mapped out goals.

Choose from a world of careers

By the end of the programme, graduates will possess the skills and expertise they need to become successful managers in the service operations industry under the HR, Finance, Operations and Marketing verticals. Graduates will posses vital critical thinking, emotional intelligence and soft skills to deliver exceptional customer experiences and be inspiring team leaders. With extensive knowledge of service operations and management, finance, human resources and the framework of modern operational business practices, graduates will be fully prepared for a rewarding, flourishing career in the services sector.

The Programme course is aimed at training graduates aspiring to build a career in service operations. On completion of this course, students will have the management, business and operation skills to flourish in numerous roles at a managerial level. The programme opens opportunities in HR, Finance and Marketing in the following industries:

  • Luxury retail
  • Aviation
  • Travel and tourism
  • Hospitality
  • Food and beverage service
  • The banking and finance service industry
  • Healthcare

Benefit from our industry leading professional network

We are an institution founded and supported by leaders of industry, preparing future leaders for the industry. We know what industry needs in graduates and we know what to give graduates in order for them to succeed. Our Advisory Council is comprised of leading figures of the global hospitality scape, while our faculty is comprised of hospitality veterans and experts alike, ready to teach you everything you need in order to succeed. You’ll also have access to exceptional internships, placements and industry immersion opportunities during your time with us, giving you a cutting-edge above the rest in your career.

While ISH uses industry expert facilitators to design and deliver content, our industry partners support the program by sharing specialized elective modules that will help prepare students towards the coporate culture, policy and procedures. The Programme course includes 5 months of classroom sessions based on four main pillars of service operations management.

Executive Presence

The first quarter of the course is focused on building a strong portfolio of leadership, communication and interpersonal skills. Students learn the soft skills of becoming successful service operations leaders that are skillful in negotiation, business communication, conflict management, relationship building and more.

Service Orientation

From the fundamentals of consumer behavior to service design and layout - students learn the intricacies and inner workings of a service operations environment and everything they need to know to ensure impeccable service operations and unmatched customer service.

Business Fundamentals

The third quarter of the course instills students with marketing expertise, fundamentals of finance and human resource management.

Service Operations in a Digital World

We’re living in a digital age – and it’s crucial for service operations managers to be future-ready. The final part of the course is a series of modules that makes students proficient with the latest in industry technology, online spaces and commercial software.

The set of learning methodology and tools used throughout the programme to prepare flexible and future-proof graduates are:

  • Case studies
  • Roleplays & simulations
  • Live cases and action learning
  • Individual and group assessments
  • Food and beverage service
  • The banking and finance service industry
  • Healthcare
    • Guest lectures

Candidates applying for admission to the Postgraduate Programme in Service Operations Management will need to fit the eligibility criteria before applying. Aspirants who are ineligible will be rejected at any time of the admission process and will not be entertained further. The following points are the eligibility criteria which is to be met by the candidate.

  • Candidates should have successfully completed their Bachelor’s degree of a minimum 3 or 4-year duration with its equivalent (10+2+3 or 10+2+4). The bachelor’s or master’s degree should be from a university which is recognized by the UGC (University Grants Commission) of India.

  • The candidate needs to have a minimum of 55% aggregate at graduation level.

  • Before applying, candidates studying three-year degree programme will have needed to pass all subjects from the 1st to 4th semester, while applicants who pursued a four-year course should have passed in all subjects from the 1st to 6th semester.

  • Candidates need to note that if the information provided on the application is incorrect or misleading at any point of the admission process, the candidate’s admission will be cancelled. The institute reserves the right to take any legal action as deemed fit.

Here’s what to expect when applying to ISH:

Step one:Apply online

Step two:Coordinated interview

Step three:Interview, group discussion, team building activity

Step four: Selection and confirmation of acceptance

Fees for the Postgraduate Programme in Service Operations are 3.5 lakhs for the July 2020 intake.

For more information on academic fees for the 2020/21 academic intake, please email us at admissions@ish.edu.in for more information and a member of our team will get back to you as soon as possible.

To get the full scoop,
check out our special
PGP brochure


Download brochure

Apply now

Once you’re ready to apply, head over to our How to Apply page which will take you through the steps and explain the application process and let you begin your application to the Indian School of Hospitality.

More information

To find out more information about the course, please get in touch with us. Either use our Contact Us page to submit a query or drop us a line at admissions@ish.edu.in and a member of our team will get back to you as soon as possible.

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