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Hospitality education is undergoing transformation as COVID-19 has necessitated a blend of contactless technologies with personalised service. In an interview, Dilip Puri, founder & CEO, Indian School of Hospitality (ISH) and former MD of Starwood Hotels & Resorts South Asia, said the impact of COVID-19 on the sector is waning. Excerpts:

Digital innovation took over rapidly, newer ideas emerged, safety and security became a priority, high-tech low-touch operations came into play and the need to stay connected with customers digitally increased tenfold.

Dilip Puri, founder of Indian School of Hospitality and Benoit-Etienne Domenget, CEO, Sommet Education on the latter’s acquisition of a majority stake in ISH.

Education institutions like Sommet Education are combining soft and hard skills in their curriculum to teach students to take the right and most efficient actions and participate in shaping the future of hospitality

Swiss hospitality business school Les Roches and École Ducasse, globally renowned institute in culinary and pastry arts, has joined hands with Indian School of Hospitality (ISH) here to offer courses and new opportunities for students in the country, according to officials.

New Delhi, Aug 26 (PTI) Swiss hospitality business school Les Roches and École Ducasse, globally renowned institute in culinary and pastry arts, has joined hands with Indian School of Hospitality (ISH) here to offer courses and new opportunities for students in the country, according to officials.

To provide exceptional quality of education through international curriculum and pedagogy, world-class technology and infrastructure

As another step forward in the expansion of its leading network in hospitality education, Sommet Education, together with Indian School of Hospitality (ISH), are delighted to announce that Sommet Education has entered into a strategic alliance with ISH, founded by hospitality veteran Dilip Puri and key partners.

With this, Sommet Education supports the development of its two prestigious institutions to India: École Ducasse, worldwide education reference in Culinary and Pastry Arts, and Les Roches

The current shift in dynamics owing to the global health crisis has brought significant changes, including opening new possibilities and avenues for the sector

In many ways, the crisis has acted as a catalyst, fuelling innovation, and resulting in increased use of technology to improve customer experience.

We spoke to Dilip Puri, who is the CEO and Founder of ISH to know how the pandemic has changed the idea of hospitality education and how ISH is bringing the change.

A hotel school degree opens doors to multiple industries for graduates who are now thinking beyond just working in hotels.

What makes hospitality education different is that it keeps the human capital at the core.

ISH, the Chief Research Body for this project, will conduct a structured study which will delve deep into the role of women in the hospitality industry and the inequality that persists

ISH’s TALK training courses build upon the need for organisations to transform for the new normal, be adaptable for unpredicted changes, and lead, armed with knowledge.

It is only fair then that the education we impart for hospitality also expand its horizon to cover broader areas and include a more holistic pedagogy which equips students with a transferable skill set.

Hospitality management degree programmes are focused on developing soft skills rather than hard skills. A strong combination of good business acumen, and understanding of consumer behaviour are a must for hospitality students to better understand the guests of today. Asmita Mukherjee spoke with Dilip Puri, Founder & CEO, Indian School of Hospitality to understand the necessity of education for hospitality professionals to enhance their knowledge before they enter into the real world.

Highlighting the importance of human capital, Dilip Puri, Founder & CEO, Indian School of Hospitality expresses how updating the content with changing times will help in shaping skilled professionals for the future.

Hospitality, at the very core of its essence, is about making someone feel welcome, at-ease, and joyous. The way we treat guests in our home is the same way we should be treating customers if we want to see them again, that is. If a person offers exceptional service, keeps in mind your preferences, and makes you feel looked after, you are bound to go back the next time you need, or at least recommend that service or brand to your friends.

ndian School of Hospitality launched its postgraduate programme in Service Operations Management last year in the middle of the pandemic. “We are adding more elective, specialisation options into the postgraduate programme keeping the Covid-19 phase in mind,” said Kunal Vasudeva, COO and founder, Indian School of Hospitality. He added that the pandemic and the resulting fragility of the situation have made students and parents closely analyse their future choices.

ISH student wins the ‘Culinary Student of The Year’ award

A total of 450 students have sent in their entries from which 15 entries have made it to the final round which will see some of the most respected master chefs as judges. These 15 contestants will now be performing a live cooking session to win the title of the ‘Culinary Student of the Year’

Indian School of Hospitality is offering BBA in Hospitality Management course. The programme is based on an international curriculum that is being taught by the world oldest and best hospitality school — Ecole hôtelière de Lausanne (EHL), Switzerland.

Hospitality is one of the fastest-changing industries in the world and is heavily influenced by countless socio-political and economic factors.

The possibility of returning back to lockdown is still there and digital education might be around for a while.

The whole world is wondering how long this experiment will go on for. All Indian universities and schools have moved the ongoing semesters online in the light of the Covid-19 crisis.

Transferable skills – people skills – are more important than ever in a time where humanity has to come together and work as a single unit to overcome a problem as big as this.

On careers in hospitality becoming less attractive with huge job losses in the industry, Dilip Puri, founder, Indian School of Hospitality, and former MD, Starwood Hotels and Resorts, South Asia, said, “those who get into hospitality management today are in the best position than those in the industry, because they will learn and be equipped with skills that will be needed in the future.

Has Covid-19 cancelled India’s vacation plans for 2020? It depends on who you ask.

Transferable skills such as leadership, listening, prioritisation, research and analysis, time management, and delegation can help you make a valuable contribution to any team and workplace.

How has the e-learning and skilling process at ISH been during the pandemic-induced nationwide lockdown?

ISH has tried to adopt new methods so that the students do not suffer and stay on the right track with the courses.

The Indian School of Hospitality has begun offering zero-interest loans, increased numbers of scholarships and revised fee structures, while students continue to attend the classes online.

A recent panel discussion at BW HOTELIER WebBlast on ‘Future of the Hospitality Industry

In the recently held BW HOTELIER’s Breaking The Pandemic WebBlast – 'Future of the Hospitality Industry: An Outside In View' veterans from hospitality industry discussed major points of concern for the aching sector and what it needs to undergo on the path to economic recovery.

Given the stellar challenges of employment facing the hospitality industry, upgrading how skills are deployed among people should be the need of the hour.

Once we get past this pandemic, will institutes across the globe reopen their doors and resume classes as before, or will the education model be changed forever?

Chef Babu from Indian School of Hospitality will show to make Homemade Fettuccine in Alfredo Sauce

Placements were midway for most institutes when the pandemic hit the country. The industry believes newer job roles will emerge and old ones might not be relevant.

Chef Amit will show to make Chocolate Mud cake with Butterscotch Sauce

What benefits does online learning offer than traditional, campus-based learning doesn’t?

While you are stuck in Covid-19 lockdown, visiting various colleges and taking your pick might seem impossible but it isn’t. Check out these 5 tips to help you select and plan for college while stuck at home.

In a conversation with ET Hospitality, Dilip Puri, Founder & CEO of Indian School of Hospitality, discussed what the future of hospitality education will be like.

Several vocational courses that demand the physical presence of learners are facing crises

The scenario of education amid the COVID-19 pandemic and how and what the students of the country and across the globe should do.

The virtual space has made colleges accessible and approachable. It is now easier than ever to get a better understanding of the colleges, write Dilip Puri

Contactless check-in and robot room service might become the norm rather than the novelty gimmicks they seem to be now.

Students of Indian School of Hospitality did not lose a single class due to the coronavirus scare

Hospitality management is not just about hotels but covers various industries. Here’s why one in 10 jobs are for hospitality management graduates and how you can make the most of it.